Koch LoadView
The Koch LoadView app helps customers, carriers, drivers and suppliers all stay on track.
Overview
Koch Industries is one of the projects I currently work on for Bushel. I'm developing an app called LoadView, which enables drivers, carriers, and customers to connect in a shared space. Users can view product information, pickup dates, carrier info, and more.
My Role
I am the lead designer for this project, working with a team of Bushel developers and a project manager from Koch. In the past year, we have released several features that have been beneficial to LoadView drivers.
Discovery
LoadView has been live for three years, and we have gone beyond an MVP to address user pain points, add features, and fulfill jobs to be done. Though the problems have evolved, the design thinking framework we use to solve them has remained consistent.
Project Showcase
Over the past year, I have worked hard on this project. I have selected a few features that best showcase my efforts for Koch.
Urgent Tickets
Drivers needed the ability to be alerted when a ticket became urgent. This pushed the ticket to the top of the main view, giving the driver quick access to the most important information.
A ticket becomes urgent when the carrier allows pre-check or leaves driver notes, typically 24 hours before a trip. It is similar to pre-checking into a flight.
Ticket Details
We couldn't include all the important information on the main dashboard for each ticket, so we created a detailed view page that users can access when they click on a ticket.
This feature enable the user to view extra information about the ticket, such as pick-up and destination addresses, driver details, and terminal details, without overcrowding the main dashboard with information.
The Results
When the app was first released in 2019, only 20% of drivers used it. The rest said they wouldn't use it unless it was mandatory. When the COVID-19 pandemic began, LoadView had been implemented at nearly all drop locations, providing the added benefit of contactless check-in and reducing the amount of time drivers needed to be out of their vehicles. Since its mandatory adoption, metrics have been hard to track, but we have continued to listen to user feedback and make changes accordingly.
What I Learned
Learning to design without extensive user testing has been the norm for this project. To do this, I've had to rely on simple designs that users are familiar with from native apps or other Koch Industries interfaces.
Koch LoadView
The Koch LoadView app helps customers, carriers, drivers and suppliers all stay on track.
Overview
Koch Industries is one of the projects I currently work on for Bushel. I'm developing an app called LoadView, which enables drivers, carriers, and customers to connect in a shared space. Users can view product information, pickup dates, carrier info, and more.
My Role
I am the lead designer for this project, working with a team of Bushel developers and a project manager from Koch. In the past year, we have released several features that have been beneficial to LoadView drivers.
Discovery
LoadView has been live for three years, and we have gone beyond an MVP to address user pain points, add features, and fulfill jobs to be done. Though the problems have evolved, the design thinking framework we use to solve them has remained consistent.
Project Showcase
Over the past year, I have worked hard on this project. I have selected a few features that best showcase my efforts for Koch.
Urgent Tickets
Drivers needed the ability to be alerted when a ticket became urgent. This pushed the ticket to the top of the main view, giving the driver quick access to the most important information.
A ticket becomes urgent when the carrier allows pre-check or leaves driver notes, typically 24 hours before a trip. It is similar to pre-checking into a flight.
Ticket Details
We couldn't include all the important information on the main dashboard for each ticket, so we created a detailed view page that users can access when they click on a ticket.
This feature enable the user to view extra information about the ticket, such as pick-up and destination addresses, driver details, and terminal details, without overcrowding the main dashboard with information.
The Results
When the app was first released in 2019, only 20% of drivers used it. The rest said they wouldn't use it unless it was mandatory. When the COVID-19 pandemic began, LoadView had been implemented at nearly all drop locations, providing the added benefit of contactless check-in and reducing the amount of time drivers needed to be out of their vehicles. Since its mandatory adoption, metrics have been hard to track, but we have continued to listen to user feedback and make changes accordingly.
What I Learned
Learning to design without extensive user testing has been the norm for this project. To do this, I've had to rely on simple designs that users are familiar with from native apps or other Koch Industries interfaces.